Grivance
Last updated: 15 July 2026
GrowFast Direct is committed to addressing user concerns and grievances in a fair, transparent, and timely manner.
1. Scope
This Grievance Redressal Policy applies to all users of growfastdirect.com regarding issues related to Platform content, data accuracy, functionality, or general conduct of the Platform.
2. How to Raise a Grievance
Users may submit a grievance by writing to us at:
Email: contact@growfastdirect.com
Please include the following details to help us resolve your concern efficiently:
- Your full name and contact information
- A clear description of the issue or grievance
- Relevant screenshots, dates, or supporting documents (if applicable)
3. Acknowledgement and Resolution Timeline
- Acknowledgement: All grievances will be acknowledged within 48 hours of receipt.
- Resolution: We aim to resolve grievances within 15 working days from the date of acknowledgement. Complex matters may require additional time, in which case we will keep you informed of the expected resolution timeline.
4. Escalation
If you are not satisfied with the resolution provided, you may request escalation by replying to the same email thread with “Escalation” in the subject line. Escalated matters will be reviewed by a senior member of the team.
5. Grievance Officer
For matters requiring formal escalation, users may contact the designated Grievance Officer at:
Email: contact@growfastdirect.com (Name, designation, and phone number of the Grievance Officer to be added here.)
6. Fair Treatment
All grievances are treated with confidentiality and handled without bias. We do not tolerate retaliation of any kind against users who raise genuine concerns in good faith.